Support Overview

Solve your IT problems right now!

With 15 years of practical IT ' know – how' Go Live UK helps your business reduce total costs of IT ownership, drive innovation and growth into all business processes, increase efficiency, agility and mitigate risk.

What makes us the better choice?

• You get competitive IT support costs
• Our IT professionals from the help desk are ready to solve your problem as soon as it arises – call or e – mail us any time and you will get an immediate response
• You get an open and honest approach to all of your problems
• Your issues will be resolved upon the first call

See what our internal process includes:

• Project Management System – we at Go Live UK understand that as a business owner, you want to have your problem solved quickly and smoothly. Our Project Management System allows our team of professionals to schedule and manage your project in order to provide you with the best solution in the shortest possible time. It is that simple. Your project will be integrated into our Project Management System along with all the required information, including a list of our experts' names who will work on it.
• Ticketing System – this allows us to provide prompt and efficient support to you. Our aim is to decrease response time and improve efficiency!
• Quality Control System – this allows us to maintain the high quality of work we carry out for our clients and stay true to our values; Professionalism and Good Service.
• Reporting System – we understand how important your business needs are, which is why we will send you a weekly report showing what we have achieved for you in that time.
• Version Control Management – this we use this system to ensure the work we do on your project is always synchronised among our team.
• Dedicated Servers / Security – Go Live UK has dedicated servers in 3 European countries including Germany so you can be sure that your information is absolutely secure.